At the heart of Xperta lies Service Centre. It's a combination of technology, processes and people, enabling us to give our customers a proactive and totally secure service. It has developed over a number of years through heavy investment, training and the partnerships we have built with leading IT developers around the world. Service Centre is made up of 3 main components:
1. Xperta Security system, powered by SonicWALL Global Management System
2. Xperta Support and Monitoring System
3. Xperta Workflow Management Tool
By integrating these systems we have a really powerful combination that has revolutionised the way we work. Service Centre allows:
- Proactive monitoring and remote support of clients' technology
- Identification of suspicious activity and security threats to take preventative action
- Reports to be generated for our clients on the health of their technology
- Service requests and projects to be managed efficiently
Click here for more information on how Service Centre can help your business.
Our unique monitoring technology allows up to pin-point issues and resolve them before they affect you.
